posted @ Tuesday, June 13, 2006 7:17 PM
How does your application support notification policies? Do you have failover mechanisms to support the policy? Our plane was scheduled to leave at 4 o'clock Saturday to fly out to TechEd. When I arrived at the airport at 2:30 I was notified that our plane had been cancelled and rescheduled to an earlier time that had already left by this time. The airline confirmed that they had in fact notified us via a phone message that was left at the main number of our office - which somehow never made it to us, they were free and clear as far as they were concerned. How convenient. It was rather obvious that we were not notified, why would we show up for a flight that didn't exist? Through quite a bit of finagling we were able to get our tickets transferred to another airline and made it to Boston. We were conveniently given the royal treatment going through every security station in the airports along the way since we switched airlines so late. Ah, aren't notification policies excellent and foolproof?